Exchange Policy

Exchange Policy

We understand that sometimes a product may not meet your expectations. Therefore, we offer exchanges under the following conditions:

1. Eligibility for Exchange

   • Items must be exchanged within 3 days from the purchase date.
   • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
   • A valid proof of purchase (receipt or order confirmation) is required for all exchanges.

2. Process for Exchange

   • Contact our customer service team within 3 days of your purchase date to initiate an exchange.
   • Provide the necessary details, including your order number and the reason for the exchange.
   • Our customer service team will guide you through the exchange process and provide instructions on returning the item.

3. Shipping for Exchanges

   • Customers are responsible for the shipping costs associated with returning the item for exchange.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
   • Once the returned item is received and inspected, we will process the exchange and send the replacement item to you.

4. Non-Exchangeable Items

   • Items that do not meet the eligibility criteria mentioned above.
   • Items damaged due to misuse, mishandling, or improper care.
   • Items returned without prior communication and authorization from our customer service team.

We appreciate your understanding and cooperation in adhering to our exchange policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for shopping with us!